Customer centricity is key in promoting digital financial inclusion.

Customer centricity is key in promoting digital financial inclusion.

Our Reporter. Financial technology companies (fintechs) have been urged to ensure customer centricity in the development of digital financial products, as it will be key in enhancing financial inclusion. Speaking during the two-day fintech landscape exhibition to mark the end…
 RE-THINKING FINANCIAL INCLUSION, EXPERTS advise.

RE-THINKING FINANCIAL INCLUSION, EXPERTS advise.

Experts have advised financial institutions to rethink their digital strategies so as to have the targeted customers consume them. According to Dr Magie Kigozi, financial institutions need to do extensive research before jumping onto the bandwagon of digitization, with the…