Category: News

#IncludeEveryone: 5 Agencies battling for #DIAA2019 Best Digital Customer Experience for Utilities and Government Services Accolade.

In our review for #DIAA2019 Best Digital Customer Experience in Financial Services, Telecom and IT Sectors, we gave an elaborate definition for Customer Experience. Liferay – a digital experience software/platform defines Digital Customer Experience as the sum of digital interactions between a customer and a company and the resulting impression that a customer walks away […]

#IncludeEveryone: 5 Brands Nominated for #DIAA2019 Best Digital Customer Experience in Financial Services, Telecom and IT Sectors

Customer Service was a very popular phrase a few years ago. However, it has since been frozen out and replaced by Customer Experience (CX). Business Dictionary ( ) defines Customer Experience as entirety of the interactions a customer has with a company and its products. “Understanding the customer experience is an integral part of customer […]

#IncludeEveryone: #DIAA2019 review for Best Digital Banking nominees.

A simple internet search for the key words ‘Digital Banking’ will return multiple results, with several sources giving related but somewhat different definitions. According to , Digital banking is the digitization (or moving online) of all the traditional banking activities and programs that historically were only available to customers when physically inside of a […]

#DIAA2019. 12 Days to close submission. JUNE 30 2019

#DIAA2019. 12 Days to close submission. JUNE 30 2019 The 6th edition of the digital impact awards is here. All individuals and companies leading the digital and financial inclusion revolution are encouraged to submit their entries in the over 20 categories listed on the project portal. This is a critical process and highly impacts the […]


  Winners 1.        Best Digital Financial Service Platform  Mahindra Comviva Mobiquity 2.        Best Payments Product  Lipa na M-Pesa 3.       Best Fintech Revolutionary Product  M-KOPA for Energy 4.       Best Financial Services for the Poor Enabler  M-Pesa 5.       Best Telecom App  My Vodacom 6.       Best Banking App  Stanbic Bank Mobile 7.       Best E-Commerce Platform  Jumia 8.       Cybersecurity […]


It is with great pleasure that we invite you to participate in the 2018 Schools’ Financial Inclusion Challenge. The Digital and Financial Inclusion Summit #DFISummit under the theme #IncludeEveryOne invites school going children over the age of ten to participate in the Schools’ Financial Inclusion Challenge.  To participate in the challenge, write an article or […]

Best Switching and Interoperability Enabler

#DIAA2018 is here! To recognize and celebrate contribution to financial interoperability, a special category “Best Switching and Interoperability Enabler” will be presented at the awards event. This year Digital Impact Awards Africa, spearheads interoperability with a panel discussion, special category and feature of Mojaloop software. In our Include Everyone Program and as contributors in the […]

Kenya’s Bill Gates – Kamal Budhabhatti to deliver Keynote at the 5th Digital Impact Awards Africa.

  Kampala, Uganda, (30, August 2018) Digital Impact Awards Africa is fast streamlining production and consumption of Digital Financial Services across the continent. Today, the DIAA advisory board announced that Mr. Kamal Budhabhatti; a noble entrepreneur who Forbes refers to as Kenya’s Bill Gates will deliver  the keynote address at the fifth Digital Impact Awards […]